Cancellation & Refunds

Cancellation & Refunds - CaterOrange

Cancellation & Refunds

  • • Corporate orders, once placed, cannot be canceled. However, they can be rescheduled up to 3 hours before delivery.
  • • If an order cannot be delivered due to preparation or logistics issues, the full meal amount will be refunded within 2-3 working days.
  • • Orders can be canceled within 1 hour of placement by contacting our support team. Refunds will be processed within 7-10 business days if the cancellation is approved. No refunds will be issued for orders already dispatched.

Reschedule Policy

We understand that plans change. Our reschedule policy is designed to be flexible while ensuring we can properly manage our food preparation and delivery operations.

How to Reschedule a Corporate Order

  • Log in to your account
  • Navigate to "My Orders"
  • Select the order you wish to reschedule
  • Click the "Reschedule Order" button
  • Confirm your reschedule request

Alternatively, you can contact our customer service team at info@caterorange.com during business hours.

Quality Issues & Service Concerns

If you experience any issues with food quality, missing items, or significant delivery delays, please report the problem within 3 hours of delivery. Our team will review your case and work to address your concerns promptly.

To report a quality issue, please contact our customer service team at info@caterorange.com or call 9652536715 within the specified time frame.